At ELYSIUM NOD TO PARADISE LLC, your satisfaction is our priority. All our products are made to order through our trusted Printify fulfillment network. Please review our policy below:
🔁 Returns & Replacements
We only offer replacements for items that are defective, damaged, or misprinted. If your item arrives with a print error, damage, or quality issue, please contact us within 30 days of delivery.
📷 Evidence Required
To process your claim, please include:
- A photo of the entire product
- Close-ups of the defect/damage
- A description of the issue
Claims submitted without adequate evidence may not be accepted.
❌ We do NOT accept returns or offer refunds for:
- Buyer’s remorse
- Wrong size or color ordered
- Incorrect shipping address provided by the customer
📦 Exchanges
Because items are made to order, we do not offer exchanges unless the product was received defective or incorrect.
📩 How to Contact Us
To report an issue and request a replacement, email us at:
support@elysiumnodtoparadise.com
Please include your order number and photo evidence.
⚠️ Important Notes
All eligible claims must be submitted within 30 days of product delivery. Any requests submitted after this period will not be eligible for replacement.
We appreciate your understanding. As a brand that works with sustainable, on-demand production, every order is created uniquely for you.